Online Returns Policy

Senteurs d’Orient strives to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase.

A store credit or exchange will be issued for any unopened merchandise returned within 14 days after purchase. All items must be accompanied by the original receipt and in unopened, saleable condition.

We are only able to process online returns if the products were purchased from senteursdorient.com.

Product Return

For hygiene reason, we do not accept product return nor refund. If the product arrives damaged or faulty, please email us at contact@senteursdorient.com.

Sales Items

Goods purchased as sales items or special purchases may be exchanged or refunded with a store credit only if they are returned in their original condition during the same sale period with proof of purchase.